Contact
Have questions about our products or need assistance with your order ? You can do so by using the form below. Please be patient as we are doing our best to answer emails as quickly as possible.
We currently ONLY ship to the United States and Canada.
Before You Place Your Order
Every piece is hand-built in our shop. Current average lead times:
- In Stock Items: 3-5 Business Days
- Popular Items: 4-6 Weeks
- Made To Order Items: 8-9 Weeks
- Full Custom Builds: 14-16 Weeks (varies by complexity)
***PLEASE READ BEFORE EMAILING***
Unfortunately due to high demand, we will NOT be taking custom orders until further notice. We will also not be responding to emails regarding custom orders during this time.
However, we can slightly customize products currently available in our store. (e.g., minor sizing or angle adjustments, custom color, adding or removing knurling etc.)
If you have seen an item we previously made for another customer and would like the same thing please send us an email.
Once we resume accepting custom orders, the ONLY way to proceed will be according to the process outlined below.
***CUSTOM ORDER UPDATE***
Due to the high volume of custom order inquiries, we will be limiting the number of custom orders we accept at any given time. This allows us to maintain accurate lead times and stay on top of production and communication.
To secure a spot in line for a custom order, a $150 fee is required. This fee also represents the minimum custom order amount (shipping not included). If you accept your custom quote, the $150 will be applied toward your final balance. If we are unable to complete your request, or if you choose not to accept the quote, the $150 will be fully refunded.
Please note that custom quotes require time to prepare and often involve multiple emails or phone calls to ensure accuracy. Our priority is keeping production moving, and time spent away from manufacturing slows overall order fulfillment. To help keep things efficient and organized, we will no longer be responding to emails requesting custom quotes. This checkout process will be the only way to request a custom order and helps prevent emails from being lost due to the high volume we receive daily.
We will be adding new custom order spots randomly. If custom orders are listed as “SOLD OUT,” please check back regularly.
The current lead time for custom orders is 14–16 weeks. Once your quote is sent via email, you will have 48 hours to respond. If we do not receive a response within that time frame, your $150 will be refunded and the spot will be offered to the next customer in line.
During checkout, you will find a notes section. This is where all custom order details must be provided. Orders submitted without details will be canceled. We are working to make this process as efficient as possible and are unable to follow up for missing information.
Thank you for your understanding and support as we continue to improve our process.
https://blackwidowtg.com/
Black Widow Training Gear
1340 Lincoln Ave Unit 3
Holbrook, NY 11741
sales@blackwidowtg.com